Frequently Asked Questions
Everything you need to know about your Vincero experience.
What materials are used in Vincero products?
We use premium materials including 316L surgical-grade stainless steel, top-grain Italian leather, and scratch-resistant sapphire-coated mineral crystal to ensure longevity and style.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 365-day return policy. If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange, provided the item is in its original condition.
Are Vincero watches water-resistant?
Yes, most of our watches have a water resistance rating of 5 ATM or 10 ATM, making them suitable for everyday use and light swimming. Please check the specific product page for exact ratings.
Do your products come with a warranty?
Every Vincero product is backed by a 2-year limited warranty that covers manufacturing defects. This ensures your investment is protected against any unforeseen issues.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna at checkout.